Terms & Conditions

TERMS & CONDITIONS

These terms govern your use of the Website at www.auzensupport.com and any technology support services provided either by telephone or computer (the Site and the support services are collectively referred to as the “Services”) provided by auzensupport.com., its subsidiaries, affiliates, third party vendors and its contractors (“Auzen Tech Support”, “We”, “Our”, or “Us”). By accessing, ordering or using the Services via telephone or online via the Site, you (“You” or “Your” means you or, for services designed for businesses (“Business Services”), the legal entity that you are authorized to represent and on whose behalf the Business Services are purchased) and other users of the Services (collectively, “Users”) agree to these Terms and Our Privacy Policy available at auzensupport.com. If, at your request, We agree to send Our employees or representatives to Your residence, place of business, or other location designated by You and agreed to by Us in order to provide You with technology support services, then these Terms shall govern such provision of services as well. If you do not agree to these Terms, You may not access or use the Services.

Terms of Use

We provide with access to and use of the Services subject to compliance with the Terms. Auzen Tech Support reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to Us that (a) You are at least 18 years old; (b) You have the right, capacity and authorization necessary to legally bind Yourself to the Terms; (c) You have read and agreed to the terms of the Privacy Policy on the Site, (d) You will comply with all treaties, laws, rules and regulations applicable to Your use of the Services, (e) any information You submit to Auzen Tech Support is correct and complete, and (f) any payment or credit card information You supply is correct.

Scope of Services

You may initiate the Services via telephone, via the Site, or other means made available by auzensupport.com. Auzen Tech Support will use commercially reasonable efforts to answer Your technology question and resolve Your technology problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. AuzenTech Support may provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the technology We support. Certain Services may have minimum system requirements. Auzen Tech Support Services may include Services that are available on a one-time basis, for a fee (“Individual Services”); as well as subscription Services, which are an entitlement to more than one Service over a period of time, for a recurring fee (“Subscription Services”).

Authorization to Access Your Computer; Monitoring of the Services

You acknowledge that by Your use of the Services You are authorizing Auzen Tech Support to access and control Your computer or device (collectively “Device”) for the purposes of diagnosis, service and repair. In connection with delivering the Services, Auzen Tech Support may download and use software, gather system data, take remote control of Your Device and access or modify Your Device settings. By accepting these terms, You hereby grant Auzen Tech Support the right to connect to Your Device, download and use software on Your Device to gather system data, repair Your Device, take remote control of Your Device and change the settings on Your Device while performing the Services. Other than as set forth in the warranty section below, You agree that Auzen Tech Support has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the Services. We may, but have no obligation to, monitor and record the Services, including telephone calls and online sessions for purposes of improving customer service, internal training and internal market research. You hereby grant permission to Auzen Tech Support to monitor and record the Services and to use or disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request; to provide the Services to You and Our Users; to protect ourselves and/or Our Users; and to enhance the types of Services we may provide to You in the future. You also grant Auzen Tech Support permission to combine Your information with that of others in a way that does not identify You or any individual personally to improve the Services, for training, for marketing and promotional purposes, and for other business purposes. Please see Our Privacy Policy for further details. We may, but have no obligation to, monitor and/or to review all materials posted to the Site or through the Site’s services or features by third parties, and we are not responsible for any such materials posted by third parties.
We are not responsible for any failure to monitor, review and/or delete any materials posted to the Site or through the Site’s services or features by third parties. However, We reserve the right at all times to disclose any information as necessary or advisable to satisfy any law, regulation or government request; and to edit, to refuse to post or to remove any information or materials, in whole or in part, that, in Our sole discretion, are in violation of these Terms or applicable law. We may also impose limits on certain features of the Site or restrict Your access to part or all of the Site without notice or penalty if We believe You are in breach of the guidelines set forth in Our Terms or in violation of applicable law without notice or liability.

Data Backup

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON YOUR DEVICE AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT Auzen Tech Support OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES. IF YOU WISH TO ORDER DATA BACKUP SERVICES WHICH ARE SOLD SEPARATELY AND SUBJECT TO SEPARATE TERMS OF SERVICE AND PRIVACY POLICY, PLEASE VISIT auzensupport.com Auzen Tech Support DOES NOT PROVIDE SEPARATE BACKUP COPIES OR SUPPORT INSTALLATION OF UNLICENSED SOFTWARE TO CUSTOMERS. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY SOFTWARE.

Disckaimer

Auzen Tech Support is an independent online tech support service provider company for third party products. The brands, names, images, trademarks, products and services of third parties mentioned on this website are only for reference and to furnish information. We disclaim any ownership, right, affiliation or endorsement of or by any such third party products.

Payment Flow and Delivery Policy

* Auzen tech support provide services on No fix No pay basis. 100% satisfaction is guaranteed.

Refund / Cancellation Policy

*Auzen tech support provide services on No fix No pay basis. 100% satisfaction is guaranteed. All plans and payment are non-refundable . In case the client is not satisfied with the service and have not received a successful resolution for a single issue concerning his PC within 24 Hrs . We will resolve the same issue with no cost, if we will not be able to resolve the issue a full refund with no questions asked is to be made.